Frequently Asked Questions
How long does the battery last?
You’ll get 8–12 hours of cooling from one full charge, depending on the speed you choose. Lower speeds last longer.
How do I charge it?
Just plug it in with the included USB cable. It works with most USB wall plugs, laptops and car chargers.
How big is it?
It measures 83 x 83 x 67mm. It’s small enough to clip on and forget about.
Can I wear it somewhere other than my waist?
Yes! Use the included lanyard to wear it around your neck, clip it onto your bag, or sit it on a desk or table.
Where are you located?
Our head office and warehouse are located in Sydney!
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your returns policy?
If for any reason you find your products are not right for you, you are entitled to a refund!
Our customer support is available Monday to Friday: 9am-5pm.