Frequently Asked Questions
Can I cook soup directly in the mug?
The mug is designed to boil water, which you then use to make instant soups, noodles, tea, or coffee. We don't recommend cooking thick soups directly in it, as they may stick to the heating element.
Is it safe to leave unattended?
Yes! The auto shut-off feature turns the mug off once the water boils, and the boil-dry protection prevents it from heating if empty. However, we always recommend staying nearby while it's heating.
How long does the cord reach?
The power cable is approximately 80cm long, giving you plenty of reach to nearby power points without needing an extension cord.
Is the outside safe to touch when heating?
The exterior stays relatively cool during heating, but we recommend using the handle to avoid any warmth from the hot water inside. Never touch the heating element at the bottom.
Where are you located?
Our head office and warehouse are located in Sydney!
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your returns policy?
If for any reason you find your products are not right for you, you are entitled to a refund!
Our customer support is available Monday to Friday: 9am-5pm.



