Shipping Policy

At Simple Mart, we are committed to delivering your order as smoothly and efficiently as possible. We currently cater to customers in Australia, the United Kingdom, the United States, and Canada. We hope to expand to more regions in the future.

Order Processing Time

All orders require a standard processing time of 3 to 5 business days before shipment.

During busy periods, promotions, or seasonal demand, processing times may extend up to 3 weeks.

Many of our products, including our premium furniture covers, are carefully prepared through our exclusive production process to ensure the best fit and quality for our customers. Because of this attention to detail, additional time may sometimes be required.

We appreciate your patience and understanding while we prepare your order with care.

Delivery Timeframes

After dispatch, delivery is generally estimated within 8 to 21 business days, depending on your address and location.

Actual delivery time depends on your location, local courier schedules, and transportation conditions.

Please note that delivery estimates are guides only and are not guaranteed. Delays may occasionally occur due to public holidays, weather conditions, or carrier disruptions.

Shipping Methods

Orders are shipped using trusted delivery partners and major courier services. The most suitable carrier will be selected based on your location and order size to ensure safe and efficient delivery.

Once your order is dispatched, you will receive a tracking number so you can follow its progress.

Split Shipments

For larger or multi-item orders, your items may be sent in separate packages to ensure safe handling and faster delivery.

This is a normal part of our shipping process and helps us get your items to you in the most secure and efficient way possible.

If you receive only part of your order:

Please allow a few additional days for the remaining items to arrive
Check your tracking information for updates
Contact our support team if you would like us to confirm the status of the remaining items

Our team will be happy to verify your shipment details and assist you.

Shipping Costs

Shipping is free regardless of the location, and the size of your order.

Any customs duties, taxes, or import charges that may apply are the responsibility of the customer unless otherwise stated at checkout.

Tracking Your Order

After your order has shipped, you will receive a confirmation email with tracking details.

Please allow up to 72 hours for tracking information to update in the courier system.

Address Accuracy

Please ensure that your shipping address is complete and correct at the time of purchase.

Simple Mart is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to an address error, additional shipping fees may apply for re-delivery.

Lost, Delayed, or Damaged Packages

If your package is delayed, marked as delivered but not received, or arrives damaged, please contact our customer support team as soon as possible.

We will work directly with the courier on your behalf to help resolve the issue quickly.

Changes or Cancellations

Once an order has entered processing, changes to shipping addresses or order cancellations may not be possible. Please refer to our processing timeline above for expected timeframes. If you need to request a change or cancellation, contact us immediately and we will do our best to assist. Requests are handled on a case-by-case basis and cannot be guaranteed once processing has begun.